Resume
Experience
November 2022 - Present
Group Chief Commercial Officer
Australis Music Group | CMI Music & Audio | BHSS
Australia Wide
Overseeing the objectives and implementation of all commercial strategies at a national level, with a focus on technology, marketing and operations through to backline hire, warehousing, logistics and service for a future proofed efficient distribution business.
Facilitating efficiencies and processes to improve inter-team collaboration and all round excellent levels of servicing for the Australis and CMI customer base, along with our valued international brand partners to drive growth and financial targets for the cumulative business.
​​
Heading the project of integrating CMI into a completely new IT hardware and software stack, fundamental changes in efficient business processes and overall culture change from dictatorship to team. Efficiencies included examples such as 14 manual step sales order to dispatcha and invoice process being reduced to 4, automating 60% of all sales order processing in 12 months - equating to over 200,000 order lines through a newly implemented B2B live integrated platform, POS integration and EDI with partners such as JB Hi-Fi, alongside increasing warehouse dispatch daily capacity by 40%.
Motivating team members, and creating a culture of inclusion, ideas and teamwork to achieve drove a complete change not only internally but how the CMI business and staff was perceived in the market with multiple large market customers re-onboarding with an array of brands.
​
Constant business development through brand acquisition and corporate profile development following fundamental changes saw the group acquire 11 brands in 12 months adding over $7m in new full-year revenue.
​
Board Positions Held:
-
Australian Music Association 2021 - 2024
July 2015 - November 2021
Chief Information Officer
Australis Music Group | BHSS
Sydney, Australia
Responsible for guiding and setting the company's strategic technological and marketing strategic direction to offer innovative opportunities for future proofing the organisation.
Creating efficiencies through working with internal and external stakeholders to analyse the current company processes and systems, identifying areas where new tools could add value and developing them to align the total spectrum of infrastructure with the short and long term strategic goals of the organisation as a whole.
Managing infrastructure, technology, efficiency and strategy based projects and facilitating the companies information systems needs. Exploring and implementing better communication methods and potential integration avenues for reseller and distribution channels for more efficient trading and encouraging growth whilst achieving overhead cost reductions.
Setting overall marketing strategy and the projects required to undertake musical instrument, professional audio, proprietary brands and rental business units.
An integral part of marketing project management working with 28 wholesale brands and 5 proprietary brands created by the globally renouned internal marketing team built, event planning, setting up web presence, B2B platform and proactively monitoring multiple social media channels.
Integrating technology to increase efficiency in overall operations including warehousing, servicing and logistics culminating in the ultimate future proofed distribution business. The goal to understand, simply and automate led to an OPEX reduction from 32.9% to 23.6% in 8 years.
​
Board Positions Held:
-
Australian Music Association 2021 - 2024
-
Abbey Road Institute Course Quality Board
2021 - 2022
July 2014 - July 2014
National Manager of Carrier Relations
FirstPath Australia
Sydney, Australia
Privately funded Tier-1 Telco driving into the market with an equal-opportunity, highly scalable and flexible wholesale only offering.
Implementation of efficient processes through the business that encourage communication both internally and with the Reseller Channel. Minimising double-handling of information and reliance on multiple systems. Implementation assistance with Microsoft CRM for operational through to customer relationship management system and continual development and customisation including integration of multiple add-on modules and applications - scoping, development, training and change management.
Increase communication methods and visibility working with the Reseller Channel to increase brand and product awareness through targeted market strategies and creating tools such as Partner Toolkits and collaborative tools through a redeveloped Partner Portal. Rebranding, website revamping and communications strategy.
November 2009 - November 2014
NSW Sales & Marketing Manager
NZ Business Development Manager
Enprise Solutions Group
Sydney, Australia
Auckland, New Zealand
Having started in Auckland New Zealand, after 2.5 years of doing Business Development, I was relocated and charged with expanding the new Enprise Australian business in Bondi Sydney with new business opportunities and sales of integrated solutions based around MYOB EXO and Microsoft CRM, in conjunction with best fit additional products suited to each customer.
Project Management and development from scoping through to delivery including; solution design, documentation, installation, pilot testing, change management, training and documentation. Supporting sites through go-live and post-go-live with phased continual development programs for multiple application / large scale implementations. Implementations of MYOB EXO and accompanying modules, Microsoft CRM, Payroll, HR, Online Portal and time-keeping with award interpretation, Online Web Solutions and ticketing all with ranging levels of integration.
Building relationships with third-party add-ons for the ability to offer best of breed solutions, understanding their development and benefits and being able to work with their consultants for seamless implementations.
Building brand presence in the market through word of mouth and referral programs and successful implementations and case studies.
October 2005 - October 2009
Channel Manager - Independent Consumer Electronics
Trade Marketing & Communications Coordinator
​
Marketing Assistant - Digital Cameras
Fujifilm
Auckland, New Zealand
Channel Manager - Independent CE
Aug 2007 - Oct 2009
Optimising relationships and sales activities within the Independent Consumer Electronics Channel, expanding market share, sales and profitability. Support new business activity and growth at strategic and store level, identifying and driving new business opportunities across the Channels including multiple business categories available.
Presenting and implementing successful sell-in both head office and store level with proprietors/owner-operators and training store salespeople to increase brand awareness, knowledge and preference across product categories focusing on Electronic Imaging and Digital Print solutions. Supporting seamless service delivery to customers through effective internal communication including close liaison with South Island Channel Manager actively driving sales nationwide.
Undertake and feedback relevant business analysis pertinent to customer sales and competitive marketing activity to develop opportunities and sales.Optimising relationships and sales activities within the Independent Consumer Electronics Channel, expanding market share, sales and profitability.
Support new business activity and growth at strategic and store level, identifying and driving new business opportunities across the Channels including multiple business categories available. Presenting and implementing successful sell-in both head office and store level with proprietors/owner-operators and training store salespeople to increase brand awareness, knowledge and preference across product categories focusing on Electronic Imaging and Digital Print solutions.
Trade Marketing & Communications
Oct 2006 - Jul 2007
Focused solely on Marketing activities both trade and consumer for the total Fujifilm business across all categories including Electronic Imaging – Digital Cameras/Media, Recording Media, Printing Solutions, Film & Quicksnaps, Motion Picture.
Developing further the branding tools along with all marketing collateral and promotional material for new categories and further perfecting and targeting existing marketing collateral to be more effective.
Setting up the basis for communications both internal and external – starting tidy up of external and internally held databases through various software. Developing the communications strategy and look of collateral.
Working with website development agency to develop website further and set up CMS for Fujifilm website. This included the tidy up of existing pages, but also re-developing the structure of website and pages for being more user-friendly and creating the missing links in the website as well as keeping it up to date.
Monitoring all collateral and communications from the Sales and Marketing department and ensuring compliance with both company and worldwide regulation and standards.
Marketing Assistant
Oct 2005 - Sep 2006
Planning, creating, implementation and communication of two New Zealand wide consumer promotions, which Christmas 06 earned the country’s highest market share ever achieved - and first time for Fujifilm globally to hold #1 status in a country.
As well as planning, creating, implementation and communication of three market-wide salespersons’ incentive programmes deemed to be the easiest and most successful programs available, including sourcing of prizes and building relationships with multiple companies.
Control of trade communication through various means – monthly direct mail-outs, regular newsletters, and communications through head office accounts, and company website creation and maintenance.
Organisation and coordination of country-wide roadshows’ and multiple internal sales conferences and meetings.
Developing relationships and dealing with multiple international partners, and Japanese head office for advertising and supply purposes.
Account Management of Ingram Micro Distribution, and developing relationships, assisting and troubleshooting for various large CE key accounts.
Education
2004 - 2007
Auckland University of Technology
Bachelor of Business - Marketing & Management
Auckland, New Zealand
With a passion for business and commerce, this was a mix of practical and theoretical experience in all aspects from accounting and economics, through to all aspects of marketing, ethics and management.
Professional Skills
Strategic Planning and Implementation
Process Improvement & Future Proofing
Change & Risk Management
Digital Analytics through SQL Reporting Tools & Power BI
Brand Acquisition & Growth Strategies
Marketing Strategy & Creative Team Management
Program Management - ERP, CRM, Job Costing, Power BI and general platform
Leadership